Patient Guide

Patient Guide – Rights & Responsibilities

As a patient at Medica North Bengal Clinic, we want to encourage you to speak openly with your healthcare team, participate in treatment choices and promote your safety by being well informed and involved in your care. Because we want you to think of yourself as a partner in care, we want you to know your rights and responsibilities during your stay at our hospital. We invite you and your family to join us as active members of your care team.

Your Rights:

• You have the right to receive considerate, respectful and compassionate care in a safe setting regardless of your age, gender, race, nationality, origin, religion, sexual orientation, or disabilities.
• You have the right to receive treatment and care in a safe environment free from all forms of abuse, neglect or mistreatment.
• You have the right to be called by your name and be in an environment that maintains dignity and adds to a positive self-image.
• You have the right to be told the names of your doctors, nurses, and all healthcare team members directing and providing your care.
• You have the right to have a family member/relative notified promptly of your admission to the hospital.
• You have the right to be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and the expected/unexpected outcome of treatment. You have the right to give written informed consent before any non-emergency procedure begins.
• You have the right to have your pain assessed and to be involved in decisions about treating your pain.
• You have the right to be free from restraints and seclusion in any form that is not medically required.
• You can expect full consideration of your privacy and confidentiality in care discussions, exams and treatments. You may ask for an escort during any type of exam.
• You have the right to access protective and advocacy services in cases of abuse or neglect. The hospital will provide a list of these resources.
• You have the right to agree or refuse to take part in medical research studies. You may withdraw from a study at any time without impacting your access to standard care.
• You have the right to make an advance directive and appoint someone to make healthcare decisions on your behalf. If you do not have an advance directive, we can provide you with information and help you complete one.
• You have the right to receive detailed information about your hospital and physician charges.
• You can expect all communication and records of your care to be confidential unless disclosure is permitted. You have the right to see or get a copy of your medical records
• You have the right to voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, nurse, Health Host, Assistant Manager – Customer Care.

Your Responsibilities:

• You are expected to provide complete and accurate information including your full name, address and home telephone number, date of birth, insurance carrier and employer, as required.
• You should provide the hospital or your doctor with a copy of your advance directive if you have one.
• You are expected to provide complete and accurate information about your health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and other matters that pertain to your health, including perceived safety risks.
• You are expected to actively participate in your pain management plan and to keep your doctors and nurses informed of the effectiveness of your treatment.